Change

After all, it would not do any justice, if I did not justify as to why I had chosen it as the title of my Blog. Frankly though it was an impulsive decision, over the past months it made complete sense and felt most appropriate to have selected it as the title. Well, it was said to be the most constant thing in ones’ lives.

ICICI Lombard has come my way and I am brought to ease by choosing it as a frame of reference while writing about the topic. ICICI Lombard is a large organisation, but at the same time it behaves as though it is just one person. It can be said without any doubt that it is an epitome for “Change” and it is definitely “Ever Changing”.

Reminiscing the past of over one year at ICICI Lombard, it some times surprises me that I had considered various aspects as priority at different points of time. Out of the blue one day I get a call in the morning from my superior asking how much of the new product I would sell that month. Now keep in mind that this new product is totally new and was never sold by my team before. We have to be so ready and alert to accept change and to cope with it that we would again get a call in the evening of the same day asking how many numbers we have already sold of this new products!

PCV, Motor Secure, Cross Sell, Health, Retention are the five line of products which were introduced during the past one year (in that order), while the man power to handle these products still remains the same (in fact it just got smaller). The other day one of my dealers gave me a call and asked me if there was any problem with the “Administration” at ICICI Lombard. He got to hear from the market that there is a huge churn going on at ICICI Lombard – he kind of sounded as though it was a negative thing. Little did he know that churnings such as these is so common in the organisation that we hardly know when it came and became the natural course of actions.

While that was about the line of products that came by, let me also tell about new processes that get implemented every now and then. There is on an average at least one mail ever day that finds its way to my inbox, informing us the change in the way we do business from that moment on. I wonder how my friend at the Dealer would feel if came to hear of this in the market.

I wonder which of those mails is waiting dormant for me in the inbox when I reach office tomorrow morning, to open, accept and to change!